Current Patients

 

APPOINTMENTS/CONSULTATIONS

Our standard GP consultation is 15 minutes long. If you wish to address complex or multiple issues, we ask that you please book a 30-minute appointment. New patient consultations, some special procedures and more complex appointments (e.g. IUCD, minor surgery and travel medicals) may require a longer consultation.

If you are uncertain whether you need a longer consultation, please call and discuss this with the practice nurse or receptionist. There is an additional charge for longer appointments.

Bookings

You can call the practice to make an appointment (09) 376 5621 or book online through the Patient Portal.

Cancellations

If you are unable to make your appointment, please give us a minimum of two hours notice of cancellation. We reserve the right to charge for non-attendance at the rate of your appointment.

Payment

Payment is expected at the time of consultation and at the time you collect a prescription.

EFTPOS, credit card and internet banking facilities are available. Patients using internet banking are asked to please include their surname, their initials and a reference in payment details to the services as to what the payment is for e.g. Appointment/Script.

We understand that sometimes patients may have difficulty with payment. Please discuss this with our staff at the time of booking your appointment or at your consultation.